Faq

ALL

    Quality TV repairs across Noosa and the surrounding areas

    noosa tv and video repairs tools

    With over 20 years of experience providing reliable, professional services to homes and businesses across Noosa, we believe we are the experts when it comes to TV repairs, antenna installations and maintenance of your electronic appliances and home entertainment equipment. We work hard to ensure our staff are kept up to date with any advances in technology so we can answer any questions our customers might have. 

    Repair process

    What if my product is under manufacturer's warranty?

    1. Simply bring in your product, or arrange with our friendly customer services team to have your product collected, together with a store receipt or proof of purchase including the date of purchase, and let us know some details about the fault.

    2. We will then contact the manufacturer and repair your product under the terms of the manufacturer’s warranty. It's important to note that some manufacturers may require you to inform them that you have chosen Noosa TV & Video Repairs as your service provider, in which case an authorisation number will be provided to us.

    3. Once the repair is completed and we're happy that the product is in perfect working order, we'll contact you to arrange a return, and then you're free to enjoy your equipment once again!
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    What if my product is under extended warranty?

    1. Where you have a faulty product that is covered by an extended warranty, customers should lodge a warranty claim directly with the warranty provider.

    2. The extended warranty company will then contact us and provide us with a claim number that authorises us to proceed with the repair of your product.

    3. Once the administration is sorted, simply bring in your item, or arrange for us to collect it and we will undertake the repair work under the terms of your extended warranty.

    4. When our repair work is complete, we'll contact you to arrange its return!

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    What if the product is out of warranty?

    1. If your product is out of warranty, we can still help! Bring your product in to us or give our customer service team a call to arrange collection and we'll provide you with a quote for our diagnosis fee. Upon receipt of a payment of our quoted diagnosis fee, we will take your item away to carry out our expert repair work.

    2. If you can provide any information about the nature of the fault, it will help our team to get your item back to you as fast as possible.

    3. Once we have your product, one of our fully qualified technicians will inspect the product and provide and expert diagnosis of the fault. We will then prepare a written quote for the repair work which needs to be carried out, including an itemised breakdown of the costs of any necessary parts and labour.

    4. Once you've considered our quote and are happy (we're confident you will be!) we'll take care of everything else, from ordering the necessary parts to carrying out the repair work and thorough testing. When we're happy the item is fully repaired and in perfect working condition, we'll contact you to arrange its return. The quote fee already paid will be deducted from the total cost of the repair and the balance will be payable upon completion.

    5. In the unlikely event that you decide not to proceed with the repair, we regret that we cannot refund the diagnosis quote fee as this is designed to cover the cost of our diagnostic tests of the fault and the written quote for the repair.

    Disclaimer of Liability:

    The friendly team at Noosa TV & Video Repairs are ready to answer any questions
    you might have on any of our services. Call us today on 07 5447 1752